Payment Information

At Aldervanne, we offer secure and convenient payment options so you can shop with confidence.

Accepted Payment Methods

Depending on your location and availability at checkout, Aldervanne may accept:

  • Visa
  • Mastercard
  • American Express
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal
  • Other payment methods displayed at checkout

The payment methods available to you may vary depending on your location, device, currency, and other factors.

Secure Payments

Your payment information is processed through secure, trusted payment providers.

Aldervanne does not directly store your complete credit or debit card number on our website servers.

Payment information is handled by our payment processing providers in accordance with their security practices and applicable privacy policies.

When You're Charged

Payment is generally authorized and processed when you place your order.

You will receive an order confirmation after your payment has been successfully processed.

If your payment cannot be authorized, your order may not be completed. You may be asked to provide another payment method.

Currency

Prices are displayed in the currency indicated on our website or at checkout.

If your payment card or bank account uses a different currency, your financial institution or payment provider may apply a currency conversion or foreign transaction fee.

Aldervanne does not control fees charged by your bank or card issuer.

Payment Verification

For security purposes, certain orders may be subject to additional payment verification.

We may cancel or delay an order if we are unable to verify the payment or reasonably suspect unauthorized or fraudulent activity.

If an order is canceled after payment has been processed, an applicable refund will be issued to the original payment method.

Discounts & Promotional Codes

If you have a valid promotional code, enter it during checkout before completing your purchase.

Only one promotional code may be used per order unless otherwise stated.

Promotional codes may have additional terms, expiration dates, product restrictions, or minimum purchase requirements.

Taxes

Applicable sales taxes, duties, or other charges may be calculated and displayed during checkout based on your shipping destination and applicable requirements.

International orders may also be subject to customs duties, import taxes, or other fees imposed by the destination country.

Customers are responsible for applicable charges that are not collected at checkout.

Refunds

If you are eligible for a refund, the refund will generally be issued to the original payment method.

Please see our Returns & Refunds Policy for complete information regarding returns, refunds, and processing times.

Once Aldervanne processes a refund, the time it takes for the funds to appear in your account depends on your bank or payment provider.

Questions About Payments?

If you have a question about your payment or order, contact us:

Email: support@aldervanne.com

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM EST

We aim to respond to inquiries within 1–2 business days.