At Aldervanne, we want you to be satisfied with your purchase. If you're not completely satisfied with your order, you may be eligible to return your item in accordance with the policy below.
30-Day Returns
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Be free from stains, odors, or damage
- Include its original tags and packaging, where applicable
Items that do not meet these requirements may not be eligible for a refund.
How to Request a Return
To start a return, contact us at:
Please include:
- Your full name
- Order number
- Item(s) you wish to return
- Reason for the return
- Photos, if the item is damaged, defective, or incorrect
Our customer service team will review your request and provide return instructions if your return is approved.
Please do not send an item back before receiving return instructions from Aldervanne.
Return Shipping
Unless your item arrives damaged, defective, or incorrect, the customer is responsible for the cost of return shipping.
We recommend using a shipping service with tracking, as Aldervanne cannot be responsible for items lost during return transit.
If the item is confirmed to have arrived damaged, defective, or incorrect, we will work with you to determine an appropriate resolution.
Refunds
Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please up allow up to 7 business days for the refund to appear in your account after it has been processed. The exact timing may vary depending on your bank or payment provider.
For Defective Products
If your item is incorrect, damaged by the courier or defective in any other way customers can receive a full refund
Original Shipping Costs
Original shipping charges are generally non-refundable, except where required by applicable law or where the return is due to an error on our part, such as receiving an incorrect or defective item.
Exchanges
Yes we accept exchanges.
Restocking Fee: We do not charge a restocking fee
Refund Processing Time: 7 Days
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at:
Please provide your order number and clear photographs showing the issue.
After reviewing your request, we may offer a replacement, refund, or another appropriate resolution.
Non-Returnable Items
Certain items may not be eligible for return for hygiene, safety, or other legitimate reasons.
Any product-specific exclusions will be identified on the applicable product page or communicated before purchase.
Refused or Undeliverable Packages
Customers are responsible for providing an accurate shipping address at checkout.
If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping costs may apply if a reshipment is requested.
Late Return Requests
Return requests submitted after the 30-day return period may not be accepted unless required by applicable law.
Questions About Returns?
We're happy to help.
Email: support@aldervanne.com
Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM EST
We aim to respond to customer inquiries within 1–2 business days.