Welcome to Aldervanne. These Terms & Conditions govern your use of the Aldervanne website and your purchase of products through our online store.
By accessing our website or placing an order, you agree to these Terms & Conditions.
1. About Aldervanne
Aldervanne is an online retailer offering contemporary menswear and related products.
Throughout these Terms & Conditions, "Aldervanne," "we," "us," and "our" refer to Aldervanne.
"You" and "your" refer to the person accessing our website or purchasing our products.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
- Use our website for fraudulent or unlawful purposes
- Attempt to gain unauthorized access to our website or systems
- Interfere with the operation or security of our website
- Use automated systems to collect information from our website without permission
- Submit false or misleading information
- Attempt to purchase products using unauthorized payment methods
We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms & Conditions have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, sizing information, colors, measurements, and other product details are accurate.
However, slight variations may occur due to:
- Screen and monitor settings
- Lighting conditions in product photography
- Manufacturing variations
- Differences between product batches
We reserve the right to correct errors, inaccuracies, or omissions in product information when necessary.
4. Product Availability
Products displayed on our website are subject to availability.
We reserve the right to:
- Limit quantities available for purchase
- Discontinue products
- Modify product specifications
- Refuse or cancel orders where necessary
If we are unable to fulfill an order after it has been placed, we will notify you and issue an appropriate refund for the affected order.
5. Pricing
All prices displayed on our website are listed in the currency shown at checkout.
Prices may change at any time without prior notice.
We reserve the right to correct pricing errors. If an order was placed with an incorrect price due to an obvious pricing error, we may contact you regarding the order and provide the option to confirm the purchase at the correct price or receive a full refund.
6. Orders
When you place an order, you are making an offer to purchase the selected products.
After placing an order, you will receive an order confirmation email acknowledging that we have received your order.
An order confirmation does not necessarily mean that your order has been accepted or shipped.
We reserve the right to cancel or refuse an order for reasons including:
- Product availability
- Pricing or listing errors
- Suspected fraud
- Unauthorized transactions
- Incorrect customer information
- Shipping restrictions
- Other legitimate business or operational reasons
If we cancel an order after payment has been received, we will issue a refund for the applicable amount.
7. Payment
We accept payment methods displayed during checkout.
Payment must be successfully authorized before an order can be processed.
By providing payment information, you represent that you are authorized to use the payment method associated with your order.
Payment processing may be handled by third-party payment providers. Their own terms and policies may also apply.
8. Shipping & Delivery
We offer international shipping to eligible destinations.
Shipping times and costs vary depending on the destination, shipping method, product availability, and other factors.
Please review our Shipping & Delivery Policy for information regarding:
- Order processing times
- Estimated delivery times
- Shipping costs
- Tracking
- International orders
- Customs and import charges
- Delivery delays
Estimated delivery dates are not guaranteed.
Aldervanne is not responsible for delays caused by circumstances outside our reasonable control, including customs processing, severe weather, transportation disruptions, carrier delays, or other unforeseen events.
9. Returns & Refunds
Returns and refunds are subject to our Returns & Refunds Policy.
Please review that policy before making a purchase.
Unless otherwise stated or required by applicable law, eligible returns must be requested within 30 days of delivery.
10. International Orders
Customers ordering from outside the country where Aldervanne is based may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.
Aldervanne does not control these charges and cannot guarantee how long customs processing will take.
Customers are responsible for providing accurate shipping information and complying with applicable import requirements.
11. Intellectual Property
All content on the Aldervanne website, including but not limited to:
- Brand name
- Logo
- Product images
- Photography
- Graphics
- Website design
- Text
- Product descriptions
- Videos
- Website layout
is owned by or licensed to Aldervanne or its respective content providers and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit our website content without prior written permission.
12. User-Submitted Content
If you submit reviews, photographs, comments, feedback, or other content to Aldervanne, you represent that you have the right to submit that content.
By submitting content, you grant Aldervanne a non-exclusive, worldwide, royalty-free license to use, reproduce, display, modify, and distribute the content for legitimate business and marketing purposes.
We reserve the right to remove content that is unlawful, offensive, misleading, or otherwise inappropriate.
13. Third-Party Services
Our website may use third-party services, including payment processors, shipping providers, analytics platforms, advertising platforms, and other technology providers.
Your use of third-party services may be subject to their respective terms and policies.
Aldervanne is not responsible for the independent practices, availability, or policies of third-party services.
14. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be:
- Available
- Error-free
- Secure
- Free from interruptions
- Free from viruses or other harmful components
We may temporarily suspend or modify the website for maintenance, upgrades, security, or other operational reasons.
15. Limitation of Liability
To the extent permitted by applicable law, Aldervanne will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchase of our products.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.
16. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Aldervanne and its affiliates, service providers, officers, employees, and representatives harmless from claims, losses, liabilities, damages, costs, and expenses arising from:
- Your violation of these Terms & Conditions
- Your misuse of our website
- Your violation of applicable laws
- Your infringement of another person's rights
17. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
Please review our Privacy Policy before using our website.
18. Changes to These Terms
We may update these Terms & Conditions from time to time.
When changes are made, we will update the "Last Updated" date at the top of this page.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.
19. Governing Law
These Terms & Conditions are governed by the laws applicable in the jurisdiction where Aldervanne operates, without regard to conflict-of-law principles.
Nothing in these Terms & Conditions is intended to deprive consumers of mandatory rights or protections available under the laws applicable to them.
20. Contact Us
If you have questions about these Terms & Conditions, please contact us:
Aldervanne
Email: support@aldervanne.com
Mailing Address:
954 Lexington Ave
New York, NY
10021
Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM EST
We aim to respond to inquiries within 1–2 business days.