Shipping Policy

Shipping & Delivery

At Aldervanne, we work with international fulfillment partners to deliver your order to customers around the world. We carefully select shipping methods based on destination and product availability to provide reliable delivery at competitive rates.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Please note that processing time is separate from shipping transit time.

Order Cut off Time: 5:00 PM Eastern Standard Time (New York). Orders placed after this time will be processed the next business day

Handling Time: 1-3 business day (Monday - Friday). Once your order is processed, it will be shipped out

Transit Time: 6-12 Days (Monday-Friday)

Estimated Delivery Times

Destination	Estimated Delivery
United States	7–15 days
Canada	7-15 Days

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery destination, order, and available shipping options.

From time to time, Aldervanne may offer promotional free shipping on eligible orders.

Currency of all Shipping Costs are priced in $USD

Order Tracking

Once your order has shipped, you'll receive an email containing your tracking number.

Tracking information takes 1-3 business days to become active after your order has been shipped.

You can use your tracking number to follow your order's progress throughout delivery.

Delivery Delays

While we work to provide reliable delivery estimates, Aldervanne cannot guarantee a specific delivery date.

Delays can occur because of:

Customs processing
Weather
Transportation disruptions
Public holidays
High shipping volumes
Incorrect or incomplete delivery information
Local carrier delays

If your order has exceeded the estimated delivery window, please contact us at:

support@aldervanne.com

Please include your order number so our customer service team can investigate the shipment.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you realize that you've entered an incorrect address, contact us as soon as possible at support@aldervanne.com.

Once an order has been shipped, we may not be able to change the delivery address.

Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at support@aldervanne.com with your order number and relevant details.

We'll work with you to determine the appropriate next steps.