Privacy Policy

At Aldervanne, we respect your privacy and are committed to protecting the personal information you provide when you visit our website or make a purchase.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or purchase from Aldervanne.

1. Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect certain information, including:

Information You Provide

Full name
Billing and shipping address
Email address
Phone number
Payment and transaction information
Order details
Account information
Information you provide when contacting customer support

We only collect information that is reasonably necessary to operate our business and provide our services.

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Products viewed
Referring website
Date and time of website visits
Website interaction information

This information helps us understand how visitors use our website and improve our services.

2. How We Use Your Information

We may use your personal information to:

Process and fulfill orders
Process payments
Provide shipping and delivery services
Send order confirmations and updates
Provide customer support
Process returns and refunds
Communicate with you about your orders
Improve our website, products, and services
Personalize your shopping experience
Detect and prevent fraud or unauthorized activity
Maintain website security
Comply with applicable laws and legal obligations
Send promotional communications where permitted by law and where you have provided appropriate consent

3. Payment Information

Payments made through our website are processed by third-party payment providers.

Aldervanne does not directly store complete credit card numbers or payment card security codes on our servers.

Payment providers may collect and process payment information according to their own privacy policies.

4. Cookies & Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to operate and improve our website.

These technologies may help us:

Remember your preferences
Keep items in your shopping cart
Understand website traffic
Analyze website performance
Measure advertising effectiveness
Provide relevant advertising
Detect fraudulent or unusual activity

You can adjust your browser settings to limit or disable certain cookies. However, doing so may affect some website functionality.

5. Advertising & Analytics

We may use third-party advertising and analytics services to understand how visitors interact with our website and to measure the effectiveness of our advertising.

These services may collect information such as:

Device information
IP address
Pages viewed
Products viewed
Purchases
Website interactions
Advertising interactions

These services may use cookies, pixels, or similar technologies.

Examples may include advertising and analytics services provided by companies such as Google and Meta.

6. How We Share Information

We may share personal information with trusted third-party service providers when necessary to operate our business.

These may include:

E-commerce and website providers
Payment processors
Shipping and fulfillment providers
Customer service providers
Email and communication providers
Analytics providers
Advertising platforms
Fraud prevention and security providers

These providers receive only the information reasonably necessary to perform their services.

We may also disclose information when required by law, legal process, court order, or governmental request, or when necessary to protect our rights, customers, or business.

We do not sell your personal information for money.

7. International Data Transfers

Because we operate online and work with service providers that may operate in different countries, your personal information may be processed or stored outside your province, state, or country.

When information is transferred internationally, we take reasonable steps to ensure it is handled in accordance with applicable privacy laws.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to:

Provide our services
Complete transactions
Maintain business and transaction records
Resolve disputes
Prevent fraud
Comply with legal, accounting, and regulatory obligations

When information is no longer reasonably required, we may securely delete or anonymize it.

10. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have rights concerning your personal information, which may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Withdraw consent where processing is based on consent
Request information about how your personal information is used or disclosed
Opt out of certain marketing communications

To exercise applicable privacy rights, contact us using the information below.

11. Marketing Communications

If you subscribe to our marketing communications, we may send you information about:

New products
Promotions
Special offers
Sales
Brand updates

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.

Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to fulfill your order.

12. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so that we can take appropriate steps to remove it.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing them with personal information.